ABSTRACT
The study's goal was to ascertain how financing affected service delivery for capital projects carried out by Abia state government. The study specifically identified the financing procedures frequently employed in capital projects carried out by Abia state government, Nigeria, as well as the consequences of such practices on service delivery in those projects. The study used a case study research approach, and department heads in Abia state government provided the data. Interviewing was used to gather the data, and content analysis was used to analyze the data. According to the study, financing procedures were in place in all of Abia state government's departments, including those responsible for housing and urban development, public service, quality management, social welfare, energy and electrification, ICT, health and emergency services, skills training, finance, and education as well as sports, culture, youth, and tourism. Moreover, customer orientations, strategic buyer and supplier partnership, supplier training, reverse logistics, efficient tendering procedures, procurement planning, and knowledge management are a few of the public procurement techniques that were implemented in these departments. According to the study's findings, public procurement policies encouraged the service delivery of capital projects carried out by Abia state government. The research proposed that in order to improve the efficiency of their service delivery across various projects, Abia state government should employ public procurement techniques related with excellent contract management, adoption of e- procurement, timely delivery, and public engagement.
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Within the current competitive business environment, public procurement are some of the plans that are adopted by companies to promote their performance and service delivery. Public entities have historically been major buyers with sizable budgets, according to Matthew, Patrick, and Denise (2013), who define public procurement as the acquisition of goods, services, and works by a purchasing institution using public funds. In the past, organizations have utilized financing procedures to aid them in acquiring products and services, in the correct amount and quality, at the lowest feasible total cost of ownership, in the right place, at the right time, and from the right source for the direct benefit (Hazarika & Jena, 2017). Because public procurement typically entails making purchasing decisions in times of shortage, it is best practice to employ economic analysis techniques like cost-utility analysis or cost-benefit analysis when reliable data is available. This also implies that the examination of risks and issues must be distinguished in order to provide successful services (Zelenbabic, 2015).
Resource-based theory and institutional theory served as the study's foundation. According to the institutional theory, organizations are made up of regulative components and cultural-cognitive that, when combined with related resources and activities, give life meaning. The institutional theory broadens the acquired understanding of organizations and how the environment around them interacts and influences with their operations (Hussein & Wanyoike, 2015). The resource- based theory, on the other hand, examines how assets can provide an advantage when planning a project. It recognized that resources include commitments to equipment, capital, and people as well as talented project managers, finances, skills of individual workers, and licenses, these can be used to help a project succeed (Basheka, 2009).
In Nigeria, different organizations including State governments are increasingly adopting public procurement activities in their operations. This is because these organizations have been facing various challenges and the national government has made it mandatory for State government and other organizations in the country to have transparent procurement procedures. The adoption of an effective procurement process fosters continuity by enabling the maintenance of sizable inventories that don't tie up capital and eliminate the possibility of stock deterioration, according to Abioro (2023). The public perception has been that the procurement process is rife with corruption, anti-competition, opaque, and unfair. This indicates that the procurement process is essential since it may improve the effectiveness of services and the organization's overall cost- reduction plan. This study sought to ascertain how financing affected service delivery for capital projects carried out by the State government in Nigeria.
The concept of financing relates to activities that involve awarding of contracts and tenders among organizations. The idea of public procurement, according to Sebola, Zitha, and Mamabolo (2016), relates to the acquisition of works, products, and services by state-owned and governments businesses. The procedure for public procurement is the series of steps that includes awards, contract management, final payment, and need assessments. Analysis also reveals that public procurement promotes the development of strong organizations free from corrupt practices.
With effective financing, the government is able to carry out services efficiently and with high standards of conduct accounts for a substantial portion of the taxpayers‟ money in order to ensure safeguard the public interest and high quality of service delivery (Hazarika & Jena, 2017). Some of the effective proper financing include ensuring the best interests of the organization, fairness, using integrity plans,transparence, and undertaking hands-on peer reviews that assess public procurement systems. (Khadija & Kibet, 2015).
The Public Procurement and Asset Disposal Act 2015 (PPADA) in Nigeria indicates that all the state bodiesand public companies should adopt transparent and accountable procurement planning, processing as well as fair asset and inventory management in all their operations (PPADA,2023). The policy also supports the introduction of fair disposal of asset and contract management among public entities in the country. The Act includes the public procurement activities of State governments in the country. The policy was adopted with the aim of reducing fraudulent practices within the public sector in Nigeria (PPADA, 2023).
The Service delivery theory refers to the ability of an organization or a person to provide services and outcomes that meets the expectation of the client. The idea of service delivery is connected to customer satisfaction, and it is a purposeful mandate made by the appointed or elected authorities to provide products and services to the beneficiaries Basheka (2009). The provision of services to the public is a crucial aspect of the interaction between the government and its constituents, and the effectiveness of the government is evaluated by the quality of these service and improved rural road networks. A government is required to provide its citizens with better services, and the indicators used to gauge this performance include access to inexpensive, high-quality healthcare, low inflation, and the availability of clean water. Also, other indicators include the availability of decent rural road networks and highways for the transportation of agricultural goods and raw materials (Ngumuta, 2018). This is due to the fact that service delivery includes services and the systems that support them, both of which are sometimes viewed as governmental obligations.
These include of social services, which are basic health care and elementary education, physical infrastructure such as water, sanitation, roads, and bridges, as well as services that support personal security (Martemyanova, 2018).
According to Martemyanova (2018), the trend toward decentralization in developing nations has a substantial underlying driver that is increasing service delivery through more accountability. The typical theoretical justification for delegating authority to lower levels of government is that the improved public oversight and increased information flow of local policymakers result from their closer connection to constituents. This means that promotion of service delivery can be done through consideration of transparency in public services and ensuring accountability of public officials. The key metrics of service delivery includes number of deliveries, the business volume and service efficiency levels.
1.2 Research Problem
In developed and less developing nations, public procurement is more frequently regarded as essential for the provision of services and accounts for a sizeable portion of overall expenditures (Nzambu, 2015). The efficient deployment and usage of procurement planning is essential to the provision of services and the survival of businesses since it affects many fundamental parts of a company's operations. This is why many companies are currently adopting public procurement activities and practicesto promote their service delivery (Martemyanova, 2018).
There are various studies that have been done on the effects of financing on service delivery among capital projects across the globe. A study done in Italy by Testa et al. (2012) on determination of factors influence the uptake of green financing noted that green financing is associated with efficient service delivery among companies in Italy. The study adopted cross-sectional research design and data was collected among various Italian companies in Italy. The study found out that green financing promote the success of service delivery among companies in Italy.
Locally, Mbae (2014) examined procurement performance and public procurement law of Nigerian state governments and noted that public procurement laws are important in managing performance of Nigerian state governments. The study adopted case study method and concluded that effective public procurement policies must be adopted by all governments to promote performance Using the Nigeria Urban Roads Authority (KURA) case study, Luka (2016) also examined the impact of public procurement methods on the execution of road construction projects and found that efficient procurement practices encourage service delivery while building roads. According to Nzambu (2015), governments are expected to conduct public procurement effectively and in accordance with high standards of conduct in order to protect the public interest and guarantee high quality service delivery to the citizens. public procurements accounts for 12% of GDP and 29% of government expenditure, which means that it consumes a significant amount of taxpayer money. Despite this, because of the enormity of the money flows involved, public procurement continues to be the government activity most susceptible to corruption, waste, and fraud (Zelenbabic, 2015). However, this study was mainly focusing on free primary education and it was done seven years ago.
Based on the above studies, it is true that few studies have been done to determine the effects of financing on service delivery among organizations across the globe. Inaddition, a number of the studies done in the topic focus outside Nigeria and they were doneseven year ago. The bulk of previous studies on this subject have produced contradictory results and used different approaches, such as cross-sectional research design rather than case study design; this is according to the analysis. By examining the impact of public procurement methods on service delivery across capital projects carried out by Abia state government; this study aims to close the knowledge gap. The study will be guided by the question-What impact do financing have on service delivery among capital projects carried out by Abia state government, Nigeria?
1.3 Research Objectives
1.3.1 General Objective
The study's primary objective was to ascertain how financing procedures affected the provision of services in the context of development initiatives carried out by Abia state government.
1.3.2 Specific Objectives
1. To identify the financing procedures often employed in capital projects carried out by Abia state government.
2. To determine how financing affect service delivery for capital projects carried out by the State government in Nigeria.
1.4 research Questions
1. what are the financing procedures often employed in capital projects carried out by Abia state government?
2 How does financing affect service delivery for capital projects carried out by the State government in Nigeria?
2.1 Significance of the Study
Various stakeholders will benefit from and be able to use this study. For example, the study will help the management of State governments in Nigeria, especially Abia state government since they will use the study results to guide their financing and improve their service delivery among various capital projects implemented by top management of the State government. This will help to promote effective financing as well as efficient service delivery in Abia state government.
The study will also benefit various policy makers and government agencies in the country. Thisis because the policy makers will use the study findings to formulate and implement policies associated with effective financing among State government in Nigeria. This will ensure efficient service delivery in the implementation of various capital projectsin the country.
Accordingly, the study will also help various future scholars in their academic activities. This is because the study will act as a reference point in studies. Future researchers will use the study results to guide their studies and understand how financing influence the service delivery among capital projects implemented by Nigerian State government and beyond.
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