EFFECT OF WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE IN MICROFINANCE BANK IN NASARAWA

ABSTRACT

The work environment which encompasses several factors impacts on the way the employees perform their work. A comfortable and all-inclusive workplace environment will boost the employees’ performance hence boosting the organizational performance. The objective of the study was to investigate the effect of workplace environment on employee performance in Microfinance Bank in Nasarawa. The target population was all the employees at Microfinance Bank, Nasarawa. The sample size included a total of 164 employees. Descriptive research design was adopted for the study. The researcher used stratified random sampling technique in selecting the employees. The study used primary data which was collected by use of semi structured questionnaire. Data was analysed using descriptive statistics that included frequencies, mean scores, standard deviation and percentages. From the findings, the study concluded that work environmental factors that influenced employee performance were physical environment factors, reward, management / leadership style, training and development and work-life balance. The findings revealed that employees were not satisfied with the management style and promotions in their organizations. The study recommends that mobile telecommunications firms need to set up more comprehensive reward systems, change management style to transformational leadership style that is inclusive of all employees.

CHAPTER ONE

INTRODUCTION

1.1 Background of study

Human effort in organization is indispensable. It constitutes a complex phenomenon to managers of such organization to comprehend. Accordingly, it is believed that every behaviour is a goal directed. Thus, for an organization or individual to engage in any productive venture, it must have underlying fundamental factors including the individual in that direction. Hence the effect of work environment in achieving set target for the organization must be in adequate condition. Therefore, the nature of office concerned with these things that influence workers productivity, which constitute the “why” of people behaviours? Why do people do things? Why is Ifeoma’s moral higher than Ngozi’s?, what are these increases in work productivity? These questions can be answered with the understanding of the nature of work environment and how these affect productivities. However, the organizational target can only be achieved if the environment is conducive. Work environment consists of the office buildings, its furniture and layout as well as the physical conditions under which workers operate. it is also concerned with the external factors to the business which the office serves, the industry or other activities within which the business lies, the custom and laws of the community within which they operates. These environment factors are always changing and the office must react to the changes, but hoe does the customs and laws reduce worker’s morale? This question can be answered after investigation. Office and work environment are dynamic, but the most dynamic factors in the office is human factor. Workers today are more educated than before. They are more likely to raise questions about their environment of work since management itself dynamic pro. It has adhered and addresses itself to the provision of good environment of work for workers productivity. But what are those increases that enhance productivity? Therefore, answer will be made after investigations. However, poor work environment and bad conditions have posed a great danger to workers health and therefore make them to work with less joy and enthusiasms and work progress is hampered and disrupted. An understanding of the effect of work environment on the productivity of employees cannot be over-emphasized or seen as overstatement in every organization. Experience has shown that workers are directly influenced by the environment they find themselves or were their competence will achieve nothing in terms of productivity if the environment is not conducive. This is in line saying in respect of workers in public enterprises today specially those in Microfinance Bank and his issue of unproductive nature of workers is compounded with the poor nature of the environment. Therefore, because of the adverse effect of work environment on morale of employees, the need for provision of good physical work environment for workers was stated by Mill in 1930 after the first world war. During this period, various management were concerned with the importance of maintaining loyalty and morale through the elimination of irritants such as temperatures, noise and pollution from their environment. This was later spread out to include a wider area of disturbing influences like feeling of insecurity in relation to employment, unfairness on the part of supervision and not being accepted by one’s fellow employees. According to Mills (1983), the need for standard of working condition received legal backing by 1963 law and act of parliament which made it mandatory for all business organization to provide the minimum standard of interest that will enhance the performance of employees as an objective.

1.2 Statement of The Problem

Every organization is set up for a purpose and such purpose which is generally referred to as the objective and this cannot be achieved if the environment looks unhealthy. The absence of important of work material as a result of non-availability of some necessary office facilities like air condition, rug, good ventilation in some of the department in the company is a common feature. Some office or department looks depressing and un-stimulating. Some of them have no louvers, light and some with uncompleted roofs. The state of affairs do not compete favorable with other office outside, some office with dirty and scattered environment, most of the departments has small floor space with materials tables, chairs, papers, files and other things scattered here and there. Some office were furnished without due regard to the relationship between colour selection and workers morale. Some of these facilities has colour which makes the office to be dark; in some of the department’s work service are wrongly arranged. It is known from workers view point that the work of accounting typing etc needs good quality of light because of visual discrimination involved. As a result of non-availability of good work environment, the performance of employees is in a declining state. Most departmental manager in the company pay no attention in accomplishing the departmental set objectives, as to be recognized and promoted at the expense of workers or employees welfare. These acts of negligence by the mangers have gone a long way to reduce workers performance or morale. The state of affairs in the company has resulted to negative attitude by the employees which is inimical to the progress and accomplishment of the company’s set objective. With an attempt to answer the questions in the research work,

1.3 Objective of The Study

The aim of this study is to investigate and identify the effect of work environment in Microfinance Bank, ascertaining whether inadequacy of the various conditional factors can affect productivity of employee. It is also geared toward ascertaining whether the nature of work environment lead to low productivity, absenteeism and lateness among employees.

Management of the company has repositioned the company on the path of productivity and to serve our commuters better it has embarked on a major policy decision that brought life to its operation.

1.4 Research Question

In the study, the following were examined with a view of finding answers that will benefit the organization.

1. How does Physical Workplace Environment affect the performance of workers?

2. How does Reward affect the workers morale?

3. How does Management and Leadership Style enhance productivity?

4. How does Training and Development affect work performance?

5. How does work-life balance affect work performance?

1.5 SCOPE OF THE STUDY

This research work centers on those who are employed by organization to work for it. In other words, the study is X-raying all the workers in Microfinance Bank as a special regard which is the research study and it covers the permanent site of all company known as mega workshop and administrative site, its loading bay in Nasarawa. This area will assist the researcher to carry out a thorough research and analysis in other to really ascertain the effect of work environment on the productivity of workers or employee.

1.6 Significant Of The Study

Many people in an organization try to attain a higher level safety or job security in their place of work. And this study when completed should be of immense help to different organization and individuals. It will help to highlight the effect of work environment on the productivity of employees in Microfinance Bank , so that the management will look into the problems with a view to make an improvement on its environment. It will enable the management to create a minimum standard of good working environment for workers to achieve optimum productivity. The study is intended to highlight management to create monetary incentive alone cannot motivate employees to better productivity without the provision of good environment under which they operate. Moreover, it will assist to uphold or testify the idea that good environment is very important and indispensable to growing needs of workers. It will also be beneficial to prospective students who will need some information contained in this work to guide their own research work which is related to the present study.

1.7 Limitation Of The Study

 A general setback to most research works are: office facilities, human resources and job security are the major constraints expected to limit the extend of a study of this type, since observation interviews and questionnaire shall be constitute, the basic data gathering. The methods shall have projected effects on perfectness of this research, notwithstanding, the researcher shall do a detail work on the subject which would ensure attainment of the objective upon which this research work was originally provided.

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Item Type: Project Material  |  Size: 58 pages  |  Chapters: 1-5

Format: MS Word  |  Delivery: Within 30Mins.

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