TABLE OF CONTENTS
Title page
Table of Contents
Abstract
CHAPTER ONE
INTRODUCTION
Background of Study
Statement of the problem
Purpose of the study
Significance of the study
Research Questions
Delimitations of the study
CHAPTER TWO
LITERATURE REVIEW
Meaning of a secretary
Qualities of a secretary
Functions and categories of secretary
Types and characteristics of conflicts
Summary of literature review
CHAPTER THREE
RESEARCH METHODOLOGY
Design of the study
Area of the study
Population of the study
Sample of the study
Instrument used for data collection
Distribution and retrieval of the instrument
Method of data collection
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Summary of findings
Conclusion
Recommendations
Limitations of the study
Suggestions for further studies
References
Appendix
ABSTRACT
The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability. The percentage method was used in calculation. The major findings of the study were:
1. That secretaries have more area of conflict with their bosses than areas of mutual friendship.
2. The consequences of such conflicts affect the progress of the establishment concerned.
3. That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial.
It is concluded that, it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries.
CHAPTER ONE
INTRODUCTION
Background of the study
A secretary is an assistant to an executive possessing mastery of office skills and ability to assume responsibility without direct supervision, who displays initiative, exercise judgment and takes decision within the scope to her authority. The Webster Dictionary of English (2005) however, defined a Secretary as one trusted with secret of or confidence of a superior, adviser, confident or one employed to handle correspondence and manage routine and detailed work for a superior. This depicts that a secretary is a skilled personnel who possess both executive and personal attributes in managing the affairs of any organization effectively and efficiently in order to achieve organizational objective. From this description, Onasanya (1990) defines a Secretary as someone who possess adequate knowledge of administration or organization and the ability to achieve results through hard work and management of resources or people on behalf of his/her boss....================================================================
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