CHAPTER ONE
INTRODUCTION
In common with other public sector institutions, Higher Education Institutions
(HEIs) are seeking to maintain the three „Es‟ of efficiency, effectiveness and economy, by adopting private sector managerial techniques. Business Process Re-Engineering is currently been used as a change management strategy in a number of UK Higher Education Institutions. A number of interrelated pressures have created the need for change in polytechnics: expansion of higher education; changing student profile; pressures from industry; increased competition; information technology (IT) capability.
At Caritas University, the need for an effective and efficient automated management information system cannot be overemphasized. This is because it is a private University whose major source of funding is by fee payment from the students , receipts are then issued to the students as evidence of payments which they must present before; taking exams, getting accommodation in the campus, submission of course forms, lab test and treatment, accessing school library, getting ID cards etc. Over the past few years, enrolment of students into the university has steadily increased with its attendant demanding more on the school doctor, who personally and manually goes through students receipt before attending to student even on emergency cases, the clearance officer is not an exemption as he personally and manually goes through all the students‟ receipts and certifies them by issuing clearance cards before examinations, in the library either Identity or clearance card must be presented before been allowed to enter the library . The school registrar case is worst as final year data are been examine critically before final clearance as he personally access all students data before their finally clearance,. This manual processing system has caused loss of receipts, clearance cards, ID cards and time delay during the clearance period, treatment and...
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