ABSTRACT
This research project “THE IMPACT OF INPLAINT TRAINING ON JOB PERFORMANCE ON SECRETARIES IN ORGANISATIONS” was carried out using ECO BANK OF NIGERIA PLC Ikotun, Lagos State as a case study.
Top executive and practicing secretaries were used to gather information on the above topic, questionnaire and interview were the methodology adopted.
It was discovered that training played a major impact on the job performance of secretaries, but it was not in isolation of other factors which also contribute to the performance of secretaries.
It was recommended among other things that student and secretaries should make use of all the available training on job performance of secretaries cannot be over emphasized.
TABLE OF CONTENT
· TITTLE PAGE
· CERTIFICATION
· DEDICATION
· ACKNOWLEDGEMENT
· ABSTRACT
· TABLE OF CONTENT
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF PROBLEM
1.3 OBJECTIVE OF THE STUDY
1.4 SIGNIFICANT OF THE STUDY
1.5 RESEACH QUESTION
1.6 SCOPE OF THE STUDY
1.7 LIMITATION OF THE STUDY
1.8 DEFINITION OF TERMS
CHAPTER TWO
2.0 LITERATURE REVIEW
2.1 THE DEFINATION OF TRAINING
2.2 THE TRAINING OF A SECRETARY
2.3 EFFECT OF TRAINING ON PERFORMANCE
2.4 OTHER FACTOR THAT AFFECT PERFORMANCE
2.5 HOW TO IMP0ROVE TH POOR PERFORMANCE
CHAPTER THREE
3.0 RESEARCH DESIGN AND METHODOLOGY
3.1 QUESTIONNAIRES
3.2 INTERVIEW
3.3 SELECTION OF POPULATION SAMPLE
3.4 METHODOLOGY FOR STATISTICAL DATA
CHAPTER FOUR
4.0 DATA ANALYSIS AND PRESENTATION
4.1 ANALYSIS OF RESEARCH QUESTION 1
4.2 ANALYSIS OF RESEACH QUESTION 2
4.3 ANALYSIS OF RESEACH QUESTION 3
4.4 ANALYSIS OF RESEACH QUESTION 4
4.5 INTERPRETATION AND DISCUSSION 5
4.6 ANALYSIS OF DATA BASED ON INTERVIEW
WITH ECO BANK NIGERIA PLC EXECUTIVES
CHAPTER FIVE
5. 0 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 SUMMARY
5.2 SUMMARY OF RESEARCH QUESTION
5.3 CONCLUSION
5.4 RECOMMENDATION
5.5 CAREER DEVELOPMENT PROGRAMMES
APPENDIX
REFERENCE
RESEARCH PROJECT QUESTIONNAIRE
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND INFORMATION
Secretaries are not born but made, although there are people with the potentiality of becoming good effective and efficient secretary.
Before anybody can be called a secretary, he/she must have undergone certain training which varies from time to time and depends on the level of operation.
During the period of training, no matter how short or long it takes, it is expected that all the skills and knowledge required of her to be able to discharge her duties effectively must have been acquired.
Having acquired these, the end result is to be able to either impact this skill and knowledge unto others or make the best use of them in various places to effectively perform the work of a secretary after training.
The secretary either lives up to the expectation by meeting the requirement of the job or fails her duties.
Whatever happens to the performance of a secretary after training could be attributed to the quality and quantity of his or her training to a great extent.
Nevertheless, training remains a great contributing factor to the performance of secretaries. If the training is not properly acknowledged, wherever the secretary finds herself she will be surely performed poorly.....================================================================
Item Type: Project Material | Size: 43 pages | Chapters: 1-5
Format: MS Word | Delivery: Within 30Mins.
================================================================
